Our service
Packaging & Shipping
FAQ
1: How to place an order?
A: The procedure is like this:
1). Contact customer service to determine the freight and product model, configuration, quantity and other detailed information (you can also arrange freight forwarding by yourself); 2). We provide you with a proforma invoice according to your final decision, which contains all product details;
3). You need to arrange 30% of the payment to our bank account, and then we will prepare the product to start production (the cycle is generally about 10 days, which can be shipped specifically for your order configuration quantity);
4). After the product is completed, the remaining payment is
paid, and we arrange forwarder delivery (or we provide relevant information to arrange forwarder transportation by ourselves).
5). After completing this process, the customer service will track the product location and notify you when it is about to arrive and
when it arrives, so that you can quickly prepare for customs clearance and other related issues. 6). After getting the items,
there will be a dedicated after-sales team waiting for your follow-up feedback.
2.What is the warranty?
You can enjoy technical support by phone or email forever.We will provide a prompt solution.We also offer the most convenient and efficient spare parts support with competitive price.
3.What is the delivery time?
The delivery time is usually within 35 workdays after we received your prepayment.
4.Do you provide customized service?
Yes, we offer customized service as you need for the performance,including special requirements.
5.What is the payment method?
TT 30% as deposit, balance before shipment by TT or L/C at sight.
6. What does your FOB reference price include?
A: FOB price only includes cost. If you do not have your own freight forwarder,
please provide us with a port near you Countries/regions, we will quote CIF prices including shipping costs.
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